Vitec Hotellinx adds LastBot AI contact center to Hotellinx Cloud

Vitec Hotellinx and LastBot have integrated LastBot ONE’s AI contact center into the Hotellinx Cloud property management system, giving hotels automated customer service across phone, email and chat. The partnership aims to speed up bookings and guest responses while keeping staff focused on in-person service.

Why it matters: - Hotels using Hotellinx Cloud can now automate common guest-service tasks across multiple channels. - The integration is designed to help hotels respond faster, handle more bookings and keep information consistent inside the PMS. - The move could reduce routine work for staff and leave more time for personal service.

What happened: - Vitec Hotellinx Oy and LastBot Europe Oy formed a strategic partnership. - LastBot ONE’s AI-powered contact center is now integrated directly into Hotellinx Cloud PMS. - The system supports customer service by phone, email and web chat. - The integration allows bookings to be made across multiple channels at any time of day. - Antti Käppi said the integration extends Hotellinx PMS into customer communications and helps hotels respond faster, sell more intelligently and retain the human touch where it matters most. - Janne Timonen said real-time access to bookings, guest profiles and pricing helps AI resolve more requests end to end and frees staff to focus on guest experiences.

The details: - Hotellinx Cloud combines front desk, sales, restaurant and management functions in one system. - The LastBot ONE integration can handle booking enquiries, arrival details, special requests and upsell offers. - Guest information stays consistent in the PMS when AI handles recurring service tasks. - Vitec Hotellinx is a Finnish hotel and restaurant software company with more than 30 years in the industry. - Vitec Hotellinx is part of Vitec Software Group, a Nordic vertical software company. - LastBot develops LastBot ONE, an AI-powered contact center and CX AI platform. - LastBot says the platform supports more than 70 languages and integrates with existing customer service infrastructure. - More information is available at Vitec Hotellinx and LastBot. - Janne Timonen can be reached at janne@lastbot.com. - Janne Timonen’s LinkedIn profile is available here.

Between the lines: - The partnership reflects a broader push to bring AI directly into hotel operations instead of keeping it separate from core systems. - Real-time access to PMS data is the key unlock for more complete automation in hospitality. - The integration also suggests hotels may be trying to scale service without sacrificing the human interaction guests still expect.

What's next: - Hotels using Hotellinx Cloud can begin using the integrated AI contact center to manage guest interactions and bookings. - The companies are positioning the setup as a way to expand automation while preserving staff-led service for higher-value moments. - Wider adoption will likely depend on how well the AI handles real guest requests across channels and languages.